Privacy Policy | CognitasOnline

This privacy policy applies to the website and learning platform www.cognitasonline.com, which is operated and maintained by:

Cognitas Global Ltd
Suite 2078, Fleet House
Springhead Enterprise Park
Northfleet, Kent
DA11 8HJ

This policy outlines how we collect, process, manage, and store personal information of users accessing CognitasOnline – LMS. It details our compliance with the General Data Protection Regulation (GDPR), the Data Protection Act (DPA), and the Privacy and Electronic Communications Regulations (PECR).

CognitasOnline is committed to safeguarding the privacy of learners, instructors, and administrators using our learning management system. This policy also explains the use of cookies, user tracking, communications, and interaction with external platforms or content. Please refer to specific course pages or platform features for more information where applicable.

The DPA & GDPR (May 2018)

Cognitas Global Ltd fully complies with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation), effective from 25th May 2018. CognitasOnline collects and processes user data in a lawful, fair, and transparent manner, strictly for the purpose of delivering and improving online learning experiences.

What Information We Collect

Through CognitasOnline, we may collect and store the following types of personal data:

Full name, email address, contact details
Login credentials and authentication tokens
Course enrolments, learning progress, assessments, and certifications
Feedback, support queries, and communication records
Device and browser information for technical support and security

This data is only used for operational, educational, or support-related purposes within the LMS. We do not sell or share personal data for marketing purposes.

Use of Cookies

The CognitasOnline platform uses cookies to enhance the user experience. When users access the platform, a cookie control banner allows consent to be given or declined for the use of cookies.

What are cookies?
Cookies are small files saved to your device that track, save, and store information about your interactions with the LMS. This helps us personalize your learning experience and provide essential platform functionality.

Users who wish to prevent the use of cookies can configure their browser settings accordingly or decline non-essential cookies via the cookie banner.

User Tracking and Analytics

CognitasOnline uses analytics tools to understand how learners use the platform. These tools may store cookies on your device to track engagement such as page visits, time spent on course materials, and interactions with content. These insights help us improve learning outcomes but do not collect personally identifiable information for analytics purposes.

Communication & Support

Users contacting us through CognitasOnline (e.g., via support forms, course messages, or live chat) do so at their own discretion. Any personal information shared with our support team is treated as confidential and stored securely for the purpose of responding to your queries.

Where users have opted in, we may also send notifications or updates related to course progress, deadlines, or service announcements. All communications comply with the principles set out in this policy.

External Content & Links

Certain courses or modules within CognitasOnline may link to external resources or include embedded content (e.g., YouTube videos, PDFs, third-party tools). We aim to only include secure and relevant materials; however, users are encouraged to practice caution when navigating to external websites.

Shortened URLs may be used within course content or communications. While we make every effort to verify link sources, users should ensure the legitimacy of any shortened links before clicking.

Cognitas Global Ltd is not responsible for the privacy practices or content of third-party websites.

Social Media and Sharing

CognitasOnline may include social sharing features that allow users to share course achievements or content. These tools are entirely optional and used at the discretion of the user. If you choose to share content on social media, please be aware that the platform’s privacy policies will apply.

We do not collect or store login credentials for social media platforms. Users should never share personal or login information publicly or in social posts.

Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time (where applicable)
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights or make a data-related request, please contact us at hello@cognitasglobal.com